TICKETS

• All tickets are to be redeemed for specified event only.
• All tickets must be booked in advance.
• Tickets have no cash value and may not be resold.
• Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a ticket online is not a guarantee of a reservation until confirmed.
• Tickets are not refundable in cash.
• Tickets are not transferable, refundable in cash or replaceable if lost, destroyed or stolen.
• Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full.
• Where tickets are sent by email, risk will pass to the customer when the email is sent and title will pass upon receipt of payment in full.
• The company reserves the right to amend these terms and conditions without prior notice.
• For technical queries regarding the website, shopping cart or receiving the vouchers please contact 802-490-2354. If you have opted to receive your ticket via email, please check your junk folder if you do not receive an email notification.

REFUND POLICY

• Should you change your mind about your ticket purchase, please return them to us within seven days of receipt and we will provide a full refund.
• To request a refund, please call 802-490-2354 to report the problem.
• The refund will be made to the card used for payment.
• Tickets are non-refundable 48 hours before the event.

CANCELLATION POLICY

• Guest cancellations of tickets are subject to the cancellation policy of the restaurant; guests may be charged a cancellation fee. Where a ticket has not been used due to the cancellation of a booking, the ticket will become expired.
• In the unlikely event a booked event is cancelled by the company the ticket shall remain valid and the company will make every endeavour to rebook the event within the next 12 months. Where a booking cannot be re-arranged the ticket can be used in exchange for goods and services up to the face value of the voucher at Whetstone Station.
• The company cannot be held liable for any travel or accommodation costs in relation to a cancellation and experience day vouchers that are no rebooked or exchanges for goods and service shall be forfeited.